Emergency room (ER) care

What is a true emergency?

The emergency room (ER) is for true emergencies only. A true emergency is a life-threatening situation such as a heart attack, difficulty breathing, loss of consciousness, loss of a limb, severe pain, excessive bleeding or ingestion of a toxic substance. If you experience a true emergency, please call 911 and seek emergency care immediately.

Where can you go for non-emergency care?

If your medical plan carrier is Blue Cross and Blue Shield of Arizona, you have several options for non-emergency care. You can contact your doctor, go to an urgent care center or retail walk-in clinic, or you can call your plan's 24/7 Nurse line at 1-866-422-2729. Swift recommends that you contact your medical plan carrier for more information about care options.

If your medical plan carrier is Kaiser Permanente (California only), you can call their contact number at 1-866-454-8855 and be connected to a nurse, or use one of their Urgent Care sites.

See the doctor—without leaving your house!

You can connect with a board-certified physician over the phone or through an internet-based video chat. The telemedicine doctors can diagnose simple conditions and even prescribe medications—no waiting for an appointment, no travel, no hassle.

If your medical plan carrier is Blue Cross Blue Shield of Arizona, you can use Blue Care Anywhere. Check the front of your ID card to see what your copay is for a BlueCare Anywhere telehealth visit. To use BlueCare Anywhere, sign up at BlueCareAnywhereAZ.com, or download the BlueCare Anywhere app from either the Google Play store or Apple’s App Store.

If your medical plan carrier is Kaiser Permanente (California only), you can call their contact number at 1-866-454-8855 and be connected to a nurse, or to determine if you are eligible for a phone appointment or video visit with a physician.